Frequently asked questions:
Rescheduling and cancellation policy
Please call to discuss cancellations.100% refund if you cancel 1 month or more in advance. 50% refund when cancelled 3 weeks before activity date. If you cancel last minute and we are able to resell your seats we will give a 100% refund. If there is extreme flooding or weather which prohibits us from operating we will give a full refund and/or reschedule. We do not refund if you do not make it to the tour due to parking, not arriving on time, or dinner reservations running late.
**Rescheduling less than 24hrs before tour**
If you need to reschedule a tour 24 hours or less before the tour time, and we are unable to fill those seats we will be charging **$40 rescheduling fee.**
What to bring?
Please dress appropriately for the current weather conditions.
Drinks & snacks are welcome, but no glass on the carts.
Stay seated during the tour at all times.
No smoking, and please do not talk on your cellphone during the tour.
We can not guarantee specific seats, and there may be other guests on your tour. Work as a
team when picking seats (together everyone achieves more - team). This does not apply to those who have reserved a private tour (an entire cart).
Where do you meet for the tour?
For the Nights Of Lights Tour there are two departure locations - please review which location you picked to depart from. The depature location is the title of your tour. It will be on your confirmation emails, your receipt emails, and your reminder emails:
1.) 1 St. George Street; at the City Gates
2.) 95 Cordova Street; at The Casa Monica Hotel.
Please, review the addresses that you need to meet at prior to the arriving to St. Augustine. If you are coming for Nights Of Lights please allow yourself at least 45 minutes to find parking! We do not provide parking.
We are selling "Per Row" tickets for those who do not wish to purchase a private tour. When you purchase "Per Row" you will have up to 3 seats to use. If you have 1,2, or 3 people you would purchase "1 row".
This is a set price "per row" which is up to 3 seats (1,2, or 3 people). Per row is not per person. You are purchasing an entire row (3 seats) when booking "1 row".
Private Tours on open air cart- You will have the entire vehicle (up to 10 seats) for your group only.
Private Tours on the Enclosed cart- You will have the entire vehicle (up to 9 seats) for your group only.
We will have 3-D glasses & Music
Please, plan accordingly as parking can be very difficult (could take up to 45 minutes once you arrive in downtown).
We can almost guarantee it will take up to 45 minutes to find parking on Friday or Saturday nights, and almost all nights in December. The week after Christmas (everyday after Christmas Eve) is the BUSIEST week of the year for downtown St. Augustine! Please, plan to park at least an hour before your tour begins. If you do not have parking we recommend utilizing the cities parking facility @ 1 Cordova Street, St. Augustine, Fl 32084 "Park Once" Its worth every penny! Come early! The garage does and **WILL** fill up by 3:00pm, specially on weekends near big holidays and events. There are public and private lots throughout the downtown area that are priced per day and/or per hour; worth every dollar. If you find on street parking throughout the area, PLEASE, read all street signs advising where you can not park. They will tow your vehicle if you do not park legally, please read all signs that give warnings where you can not park.
The traffic will back up 1 mile out of the immediate downtown area before even entering into downtown- This includes coming from A1A at the Lions Bridge, A1A at the Vilano Bridge, and North & South of US-1. Coming from anywhere Orlando, Jacksonville, Daytona, Ponte Vedra, Anastasia Island, and St. Augustine beach. Once you pass that traffic you will need up to 45 minutes to navigate through the immediate downtown area to find parking if you do not come early! **This is all very important for those coming on Fridays and Saturdays or nights in December** The week days are a lot calmer, but can still be very busy. The week following Christmas Eve is the busiest week of the year for St. Augustine! Everyday is like a busy Saturday. Traffic slows down significantly after the first week of January.
Use Google Maps to zoom into the immediate downtown area of St. Augustine. When you zoom into the immediate downtown area you can see where marked parking areas are located. There are businesses and schools who will also come out to sell parking during the busy nights through-out the downtown area. Ketterlinus Elementary School off of Orange Street will sometimes sell parking for different fundraisers! It is a great location, and your dollars will be put towards good use in our community! They are ALL worth the money for parking. Most lots are 5-10 minute walks to the most popular areas. We can not tell you which lots to park in, as it is impossible for us to know whether the lots are filled or not when you are arriving. We can only try to give you as much information now, so that you may plan accordingly.
Please call Scooter Shuttle to assist you in a ride: 904-501-1313
**We can not guarantee other companies availabilities for rides.**
PLEASE BEWARE PLANNING FOR UBER AND LYFT- THE SOMETIMES TAKE OVER AN HOUR BUSY EVENINGS DURING NIGHTS OF LIGHTS.
Please, call Scooter Shuttle to arrange transportation if needed at 904-501-1313.
*This is a
local company who understands the traffic that comes with Nights Of Lights*
Explore Tours can not guarantee Scooter Shuttles availability. This is only a helpful suggestion and contact.