Tips & information

for tours scheduled during nights Of Lights season

This is a general message and notice to all tours during The Nights Of Lights Season.

*** Due to the Covid-19 pandemic we are only allowing a maximum of 9 passengers on 1 vehicle***

Departure Locations:

The Casa Monica address: 95 Cordova Street St. Augustine, Fl 32084. 

The City Gates address: 1 St. George Street St. Augustine, Fl 32084.

Please review your reservation and the departure location you picked to depart from for the tour. There is NO parking at the departure locations. Please review parking information below

Parking:

Please, plan accordingly as parking can be very difficult (could take up to 45 minutes).

 

We can almost guarantee it will take up to 45 minutes to find parking on Friday or Saturday nights. The week after Christmas (everyday after Christmas Eve) is the BUSIEST week of the year for downtown St. Augustine! Please, plan to park at least an hour before your tour begins. If you do not have parking we recommend utilizing the cities parking facility @ 1 Cordova Street, St. Augustine, Fl 32084 "Park Once" Its worth every penny! Come early! The garage does and **WILL** fill up by 3:00pm, specially on weekends near big holidays and events. There are public and private lots throughout the downtown area that are priced per day and/or per hour; worth every dollar. If you find on street parking throughout the area, PLEASE, read all street signs advising where you can not park. They will give you a parking ticket, and they will tow your vehicle if you do not park legally, please read all signs that give warnings where you can not park.

 

Traffic

The traffic will back up 1 mile out of the immediate downtown area before even entering into downtown- This includes coming from A1A at the Lions Bridge, A1A at the Vilano Bridge, and North & South of US-1. Once you pass that traffic you will need up to 45 minutes to navigate through the immediate downtown area to find parking if you do not come early! **This is all very important for those coming on Fridays and Saturdays** The week days are a lot calmer, but can still be very busy. The week following Christmas Eve is the busiest week of the year for St. Augustine! EVERYDAY is like a busy Saturday. 

 

Google Maps

Use Google Maps to zoom into the immediate downtown area of St. Augustine. When you zoom into the immediate downtown area you can see where marked parking areas are located. There are businesses and schools who will also come out to sell parking during the busy nights through-out the downtown area. They are ALL worth the money for parking. Most lots are 5-10 minute walks to the most popular areas. We can not tell you which lots to park in, as it is impossible for us to know whether the lots are filled or not when you are arriving. We can only try to give you as much information now, so that you may plan accordingly 

Shuttle:

Please call Scooter Shuttle if we are unable to assist you in a ride: 904-501-1313

What to Bring

Unfortunately, we will not be offering blankets this season due to the Coronavirus Pandemic. Prepare appropriately for current weather conditions and bring what you will need to stay comfortable. We welcome warm drinks on the cart, just no glass please.

We WILL have our 3-D glasses for viewing the lights, and holiday music!

 

Seating Arrangement

This season we will be selling per row (up to 3 seats) per individual booking to allow social distancing for those who do not reserve a Private Tour*

When booking per row- there will be a row in between the front and back row to allow social distancing for shared tours.

Get in Touch

If you call and reach the voicemail, please leave a voicemail so that we can return the call. There is a high volume of calls and we can not always get to every single call. We do not have texting capability to 904-853-1500. You can reach us via E-Mail at ExploreToursAndPickUps@gmail.com

Refund Policy:

Please call to discuss cancellations. 50% refund when cancelled 3 weeks before activity date. We will always reschedule. We do not offer full refunds unless your seats are re-sold, and in this case we will give a full refund. If there is extreme flooding or weather which prohibits us from operating we will give a full refund and/or reschedule. We **do not** refund if you do not make it to the tour due to parking, arriving on time, or dinner reservations running late.

St. Augustine is very busy during the holiday season. We will try to accommodate as best as possible with departure times, as some people may run late and need an extra 5 minutes, or we may be 5 minutes late pulling up to the locations. Thank you for understanding during this holiday season ⛄️

Thank you!

 

 OPENING HOURS

DAILY @ 11AM 

 TEL.904-853-1500

Please, leave a voicemail if we are unable

to answer the phone as soon as possible.

Email:

EXPLORETOURSANDPICKUPS@GMAIL.COM

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