Tips & information

for tours scheduled during nights Of Lights season

This is a general message and notice to all tours during The Nights Of Lights Season.

Departure Locations:

The Casa Monica address: 95 Cordova Street St. Augustine, Fl 32084. 

The City Gates address: 1 St. George Street St. Augustine, Fl 32084.

Please review your reservation and the departure location you picked to depart from for the tour. There is NO parking at the departure locations. Please review parking information below:

Parking:

Please, plan accordingly as parking can be very difficult (could take up to 45 minutes). If you do not have parking we recommend utilizing the cities parking facility @ 1 Cordova Street, St. Augustine, Fl 32084. Come early! The garage does fill up on occasions, specially on weekends near big holidays and events. There are public and private lots throughout the downtown area that are priced per day and/or per hour; worth every dollar. Look out for free on street parking throughout the area, but read all street signs advising where you can not park.

We have a blankets available though we do not carry 1 for every single person. Prepare appropriately for current weather conditions and bring what you will need to stay comfortable. We welcome warm drinks on the cart, just no glass please. We can not guarantee specific seats, and there will be other guests sharing tours so let us all work as a team when picking seats (together everyone achieves more - team).

Sharing seats with others does not refer to those who schedule a private tour, and reserve the entire cart for their party.

If you call and reach the voicemail, please listen to the voicemail for information, and leave a message so that we can return your call.

Refund Policy:

Please call to discuss cancellations. 50% refund when cancelled 3 weeks before activity date. We will always reschedule. We do not offer full refunds unless your seats are re-sold, and in this case we will give a full refund. If there is extreme flooding or weather which prohibits us from operating we will give a full refund and/or reschedule.

St. Augustine is very busy during the holiday season. We will try to accommodate as best as possible with departure times, as some people may run late and need an extra 5 minutes, or we may be 5 minutes late pulling up to the locations. Thank you for understanding during this holiday season ⛄️

Thank you!

 OPENING HOURS

EVERYDAY STARTING @ 11AM 

 TEL.904-853-1500

Email:

EXPLORETOURSANDPICKUPS@GMAIL.COM

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